Free tools for customer success and support

Small, free tools for everyday CS work. No sign-up, and nothing you type leaves your browser.

Churn risk score calculator
Tick the warning signs on an account, get a risk level and next step.
Escalation email generator
Turn impact, status, owner and your ask into a clear email for leadership.
Customer health score calculator
Rate five signals and get an honest overall color.
NRR and GRR calculator
Net and gross revenue retention plus churn rates from one period of numbers.
Churn rate calculator
Monthly and annual churn, retention and revenue churn from a few numbers.
CSM capacity calculator
See if a book of business is overloaded and how many CSMs it needs.
Free prompt templates
Three copy-paste AI prompts for CS and support.