Churn risk score calculator
A quick, honest way to size up one account. Tick the warning signs that are true right now. It's a rule of thumb from day-to-day CS work, not a prediction model, and it runs entirely in your browser.
Tick the signs that apply, then press the button.
How the score works
One sign on its own is often noise. Two together usually means a conversation worth having this week. Three or more, or a champion leaving plus a close renewal, means a plan with an owner and a date. The thinking behind it is in the weekly churn risk review and how to build a customer health score.
What to do next
Start with a specific, human email. There are four ready to adapt in churn risk email templates.
Want an AI agent to run checks like this every week? The CS Agent Playbook has 14 routines for $39, or try the free sample play.