Back to the playbook | About Draft First
Last updated: October 2026. Plain-language summary, not legal advice.
Thanks for buying The CS Agent Playbook. These are the simple terms that come with it.
A PDF guide and a plain-text file of prompts, delivered by download right after purchase, plus free updates to this edition.
Single licence: for one person. Use the prompts at work as much as you like, and adapt them freely.
Team licence: for up to 10 people on the same team. Comes with an editable copy you can adapt and share on your team's internal drive or wiki.
Either way, please don't resell the guide, post it publicly or share it outside your licence.
All sales are final. Because this is a digital download, we don't offer refunds. If a file won't open or download, email us at [email protected] and we'll fix it.
The time savings in the guide are estimates from my own experience, not promises. Results depend on your tools, data and team. Check your company's rules before connecting any AI tool to customer data, and review everything an agent drafts before it goes to anyone. The companies and people in the examples are made up.
The guide is provided as is. To the extent the law allows, our total liability is limited to what you paid for it.
Payhip processes the payment and handles sales tax and VAT where it applies. Prices are shown in US dollars.
Questions? Write to us by email.